日本語 English
FAQ
【Check-in & Check-out】
Q. What time is check-in and check-out? Could you store my luggage before check-in or after check-out?
A. Check-in is 15:00〜19:00 and check-out is at 10:00. We can store guests' luggage before check-in and after check-out until 15:00.
Q. I am planning to leave in the afternoon. Can I stay in the living room after check-out?
A. Yes, guests can stay in the dining/living area until 15:00 after check-out on the day of departure.
Q. Could you give me a ride from the airport or the ferry terminal? I'll pay for it.
A. We are sorry, but due to our limited staff, we are unable to provide shuttle service. Please come by car or public transportation.
Q. Do you accept credit cards?
A. We are sorry, but we accept cash only.
Q. What time is check-in and check-out? Could you store my luggage before check-in or after check-out?
A. Check-in is 15:00〜19:00 and check-out is at 10:00. We can store guests' luggage before check-in and after check-out until 15:00.
Q. I am planning to leave in the afternoon. Can I stay in the living room after check-out?
A. Yes, guests can stay in the dining/living area until 15:00 after check-out on the day of departure.
Q. Could you give me a ride from the airport or the ferry terminal? I'll pay for it.
A. We are sorry, but due to our limited staff, we are unable to provide shuttle service. Please come by car or public transportation.
Q. Do you accept credit cards?
A. We are sorry, but we accept cash only.
【What We Offer】
Q. Do you provide towels and toothbrushes? What do I need to pack?
A. We provide the following items.
Bath towels, hand towels, 2-in-1 shampoo, body soap, hand soap, dryer.
Please bring items other than listed above, a toothbrush for example.
Q. Is there parking? Is it free?
A. Yes. Our guests can park in the front yard for free of charge.
Q. Is high speed internet access available?
A. Wireless internet access is available in the dining/living area. Please note that it may be slow all over the island when many people are accessing it.
Q. Can I use the refrigerator to store my food?
A. Yes. Our guests can use refrigerators in the corridor. Please put your food into plastic bags and write down your name on them. We are not responsible for any loss or damage.
Q. Is there a vending machine with drinks?
A. No. Drinks are available at Tanaka-ya Supermarket.
Q. Can I do my laundry?
A. A washer(¥100) and a dryer(¥100 per half an hour) are available for laundry. Complimentary detergent is provided.
Q. I am planning to leave for hiking very early in the morning. Is staff available for 24 hours?
A. We are sorry, but the staff hours are 7:00-20:00. Please let us know in advance for out-of-hour assistance.
Q. Is there a curfew?
A. No, but please be quiet early in the morning and late at night.
Q. Do you provide towels and toothbrushes? What do I need to pack?
A. We provide the following items.
Bath towels, hand towels, 2-in-1 shampoo, body soap, hand soap, dryer.
Please bring items other than listed above, a toothbrush for example.
Q. Is there parking? Is it free?
A. Yes. Our guests can park in the front yard for free of charge.
Q. Is high speed internet access available?
A. Wireless internet access is available in the dining/living area. Please note that it may be slow all over the island when many people are accessing it.
Q. Can I use the refrigerator to store my food?
A. Yes. Our guests can use refrigerators in the corridor. Please put your food into plastic bags and write down your name on them. We are not responsible for any loss or damage.
Q. Is there a vending machine with drinks?
A. No. Drinks are available at Tanaka-ya Supermarket.
Q. Can I do my laundry?
A. A washer(¥100) and a dryer(¥100 per half an hour) are available for laundry. Complimentary detergent is provided.
Q. I am planning to leave for hiking very early in the morning. Is staff available for 24 hours?
A. We are sorry, but the staff hours are 7:00-20:00. Please let us know in advance for out-of-hour assistance.
Q. Is there a curfew?
A. No, but please be quiet early in the morning and late at night.
【Neighbourhood】
Q. Is there any supermarket or convenience store nearby?
A. There is a supermarket called "Tanaka-ya" which is 7 minutes' walk away, but there is no convenience store in the island.
Q. Is there any ATM nearby?
A. The nearest ATMs are at the Bank of Kagoshima and a post office, which are 2km away and it takes 20-25 minutes to walk there. There are not many places to withdraw cash so be careful not to run out of cash.
Q. Is there any restaurant nearby?
A. Yes, there is a restaurant called "Isonokaori" which is 5 minutes' walk away. Isonokaori features local specialties as well as popular Japanese food. Highly recommended.
Q. Is there any supermarket or convenience store nearby?
A. There is a supermarket called "Tanaka-ya" which is 7 minutes' walk away, but there is no convenience store in the island.
Q. Is there any ATM nearby?
A. The nearest ATMs are at the Bank of Kagoshima and a post office, which are 2km away and it takes 20-25 minutes to walk there. There are not many places to withdraw cash so be careful not to run out of cash.
Q. Is there any restaurant nearby?
A. Yes, there is a restaurant called "Isonokaori" which is 5 minutes' walk away. Isonokaori features local specialties as well as popular Japanese food. Highly recommended.
【Reservation】
Q. Could you give me a discount if I don't eat breakfast?
A. We are sorry, but we are not able to provide any discount.
Q. Can I rent the entire guesthouse?
A. Yes. Please contact us for details.
Q. Could you give me a discount if I don't eat breakfast?
A. We are sorry, but we are not able to provide any discount.
Q. Can I rent the entire guesthouse?
A. Yes. Please contact us for details.
